Testimonials & Reviews
See What Satisfied Customers Are Saying
I have been a customer for about 30 yrs. If I call them they come the same day, their men all clean up after themselves, which I so appreciate! Yes I get oil from them they track the outdoor temps and I have never run out of oil. If they deliver oil they leave a reading and bill. I send payment usually before a bill. When I call the receptionists are always kind. I would not use anyone else.
Dear Mr. Bonelli,
After previously being with Ranshaw for 12 years and then leaving for 2 years to go to another oil company, I have to say I at least learned a valuable lesson in life. I am happy to be back with a family owned and operated company. There truly is a difference. I guess I thought the grass is greener on the other side. I was pennywise and dollar foolish. I love my new boiler you installed for me at great savings compared to what I was offered by others. Most importantly, your honesty, loyalty, and compassion for working with the customer in a personalized manner makes me feel secure – that I’m not being taken for just another customer to make profit for your company.
I want to take this opportunity to thank you for the great service I have gotten from you through the years. I guess the highlight was Christmas Day. I had company and noticed that the furnace was not working. After several unsuccessful attempts, I called Ranshaw and within minutes your engineer arrived and minutes later he had diagnosed the problem, explained it to us clearly, got a replacement part from his truck, and made the necessary repair. My son-in-law who is technically skilled was very impressed, as I was also. All of this on Christmas Day. This is only one example of the treatment I have always received from Ranshaw.
Dear Mr. Bonelli,
I would like to tell you how very impressed I am with my experience dealing with your organization. Everyone I spoke with, be it Donna on the phone or Richie in person, was polite and courteous. They gave me a feeling that they were truly interested in helping me. When it was time for my burner to be installed, the men were there promptly. Even when a problem arose regarding the placement of the gas line, I felt that they were there to help me. There were only a few wrinkles and they were taken care of with ease. And I wasn’t even left with a big mess to clean up. When I called needing a leak checked, Anthony was there first thing in the morning. I don’t know everyone’s name, but Louie, Richie, and Mike were very helpful to me at all times. Anthony was a fountain of information. All were extremely professional and knowledgeable. I wish all companies had such a great staff. It would make life so much nicer. I am looking forward to a long, happy relationship with Ranshaw. It certainly had a great beginning.
Dear Mr. Bonelli,
We would like to commend Louie, Giovanni, Dave, and Ron for the excellent job they did installing a new boiler in our house on March 7th. Apart from the superb job, they were pleasant and accommodating with our questions. You have a fine crew and the quality of their work is certainly a positive reflection of your company.
Dear Mr. Bonelli,
On Wednesday, August 6, 2003, we had our annual home oil burner tune-up and inspection. The mechanic who responded, Julio, was prompt, neat, and extremely courteous. More importantly, we advised him of what we believed to be a furnace-related problem and the symptoms surrounding this problem. Almost immediately he knew what the problem was and advised us that he could repair it. After a minor disassembly and inspection, the problem was discovered and then solved immediately with a thorough cleaning. The cleaning not only involved the internal parts of the heating system but the external exhaust as well, which we believe was the problem. Thank you for sending Julio and the excellent service we always receive from Ranshaw Fuel Oil. Julio should be considered a valued asset to your organization.
We would like to express our gratitude to you for your fine service over the years. We have been doing business with Ranshaw for over twenty years. Your quick response to our calls for heating service, plumbing work of all kinds, or oil deliveries is second to none. The jobs are done with expertise, and the servicemen are courteous and prompt. We hope to have Ranshaw supply all of our fuel oil and heating needs for many years to come.
In looking for a new oil company to service our school, I wanted a company that could handle all of our needs. From selling us oil at a great price, to maintaining our heating system, to handling our tank inspection requirements. Ranshaw was an easy choice. I feel confident that our school will be well taken care of for years to come.
You deserve high praise for your wonderful work! I am very happy with all the work you have done here at St. Athanasius and also at Our Lady of Mt. Carmel. I have always found you and your company responsive, dependable, and capable. Ranshaw Plumbing and Heating has proven itself to be a very reliable company. Thank you for all the professional work that you do across the Diocese of Brooklyn. It is always a pleasure to work with you.
Dear Mr. Bonelli,
Thanks so much for your help in filming the Citizens Energy Oil Heat Program Outreach commercial at the home of Italo Sgraglia. You were very kind to make one of your trucks and drivers available at our location in Queens.
Your efforts will help us reach thousands of families in need of heating assistance this winter, including many of the households you serve. We very much appreciate your participation in the program which depends on dealers like you to make it work.
With your support, we are working to make sure that no one is left out in the cold. Thanks again for your help.
"They were very professional, responded quickly to my needs and did a very good job for me. They also cleaned up everything after the work was done".
Bill B. visited my house this morning when the heat went out. He was professional, extremely knowledgeable, and very customer friendly. He had our problem solved within an hour, and had all the equipment we needed right there in his truck. He was also clean, thorough, and left our boiler spotless before he left. Ranshaw, you are lucky to have an employee like Bill B. in your employ. He's welcome in our home anytime!
We were VERY happy with the quick response to come to our house and help us ASAP. Angel was very professional and explained all of our options to fix the problem with the water heater. He worked very neat and very FAST!!! The job was completed in a Quick amount of time!!! Thank you so such Angel/ Ranshaw!!!! You have a GREAT team player in Angel!! Keep up the GREAT work!
Their customer service was exceptional and informative. They got started right away in trying to figure out what was causing the leak. I will definitely use this company in the future.
Very professional job and I compliment them and the company to retain such professionals that guide homeowners in the right direction and do the job right. There are very few of such people these days. Thanks once again.
Recently Angel (and his partner Joe) were out to my house to repair a damaged pipe. They arrived earlier than we anticipated (which was a blessing!), assessed the situation, assured us the repair wouldn't be a problem, and should take about an hour. True to their word it was. They did a great job, explained what they were doing, and answered any questions we had. We were very happy and satisfied with the service they provided, and would recommend them (and Ranshaw) in a heartbeat.
Arnold came into the house and was very professional & efficient. He left everything neat and clean. Got the heat working in no time, we were more than happy to have him.
"I just wanted to thank you for such an extraordinary job installing our new boiler. In the many years of dealing with a variety of home improvement contractors in a variety of trades, Ranshaw Plumbing and Heating is definitely on the top of the list when it comes to exceptional customer service, honesty and reliability.
Peter and his crew were amazing. They demonstrated to be an outstanding and well-organized team, that left us extremely impressed. I cannot praise them enough for all the professionalism, proficiency and expertise they displayed throughout the whole project. I greatly appreciate all your assistance in making this home improvement project such a pleasant experience, completing it in such a timely manner and providing us with a warm and toasty home just in time for the heating season."
"Arnold arrived today and right away listened to my crazy description of heating sounds and he diagnosed it before even looking at the system. I trust him implicitly. We have used Ranshaw for 20 years and they are always spot on."
We recently had a problem with our bathroom shower. It was a Grohe system which was rather complicated & not easy to find replacement parts for. We were so lucky to work with Hing who went above & beyond to fix our problem & saved us from having to rip out our shower wall. Hing is a true professional, very knowledgeable & takes pride in his work. We would trust him completely with any plumbing issues.
Honest, professional...and the neatest plumber you will ever find. Angel C gets the job done fast and right. When he’s finished you will never know he was there.
Another save by Ranshaw!!! Had a return line failed with water flooding in basement, not only was repair done fast but technicians were clean and polite taking the stress and worry away. When you deal with a company like Ranshaw you don't only get the family care but the whole team. No reason to seek any other company; guaranteed work done every single time!!!! Thank you.
Hing was very personable and knowledgeable. He diagnosed the problem quickly and worked very hard in the time it took to fix it. He had been working all day at other jobs and it was New Year's Eve, but he showed no impatience and was determined to work until the problem was fixed.